Client Agreement

Pup's name *

First

Last

Pups's date of birth *

What is the Pet Pups name? *

Nick name,etc.

Tell us about your pet *

Give a brief history about your pup and why you're here.

What level is the pup? *

Basic Obedience, Advanced, Puppy, etc.

TRUST, RESPECT, & RELATIONSHIPS: Tell us how you are feeling about these ongoing issues. How has this affected your family life and anyone else involved? Do you trust your dog? Does your dog trust and respect you? *

Does your dog wear a muzzle to protect yourself and others from being bitten? *

LOS ANGELES CITY REQUIREMENTS: Does the city require that your complete 10 or more behavioral training hours by a certified dog trainer? Is your dog on quarantine by the city of LA for biting someone? *

EVALUATION of TRAINING GOALS: what are 3 training goals you have for your dog, so we can develop the best Assessment and Plan for their future training needs. *

Basic Obedience, Advanced, Socialize

TERMS & CONDITIONS: SMP Paws, hereinafter known as “the Company” cannot make any guarantee regarding the outcome of any training/counseling program. The owner assumes full responsibility for the dog’s behavior during and after the training/counseling program. *

RESPONSIBLE PET OWNER'S PLEDGE (DISCLAIMER): The owner understands and agrees that they are being trained to train their dog(s) and without 100% cooperation with the trainer(s); the dog(s) will not get trained. I have read and understand that all training is contingent upon the owner's willingness to handle and/or work with their dog(s) as described above. *

PET TAXI LIABILITY: You may verbally (by telephone) or in writing (by email or otherwise) request that SMP Paws release your pet to someone other than the person(s) listed, and you release SMP Paws of and from any and all responsibility for releasing your dog to any person to be authorized by yourself. List any special instructions here (i.e., p/u, d/o location, authorized representative or family member, feeding schedule, play, potty breaks, medications, etc.). During Pop-up Daycare (Bootcamp), Santa Monica Paws will release your pet to the following person(s) listed: *

AGGRESSIVE BEHAVIOR DISCLAIMER (if applicable): I acknowledge the Company has determined that my dog(s) may be aggressive or is aggressive. The Company has fully explained that since the outcome of any training/counseling program cannot be guaranteed and the aggressive behavior on the part of my dog(s) is or may become a risk to people and/or dogs, my decision to enroll in a training program is done solely and completely at my sole discretion with me taking 100% responsibility for any damage my dog(s) might cause to anybody during or after the training program. The Company does not promise to solve or curtail my dog’s aggressive behavior. I further agree to take all possible safety measures recommended by my trainer, including but not limited to muzzling and leashing my dog(s) when around dogs and/or other people. *

REFUND POLICY Termination of Training: the owner of the dog(s) may have the animal withdrawn from training at any time. Once payment has been received, you have 48 hours to cancel to receive a full refund. prior to training. Please note, all fees must be paid prior to training, and a binding Training Agreement has been signed; before training can begin. All fees are non-refundable. It is the discretion of Santa Monica Paws to grant refunds if they find suitable once 48 hour grace period has expired.***Please note a $150 refundable incident fee to cover any accidents is expected via credit card( please enter credit card #, expiration date & 3 or 4 digit card code below), Zelle, Cash. This covers your pup should they find themselves in a circumstance that requires grooming. If no accidents, the fee is fully-refunded. *

EMERGENCY MEDICAL CARE: In our judgment, if your dog requires medical care and we are unable to reach you, please indicate below whether you want us to take your dog to a veterinarian or animal hospital of our choice. LIST ALL SPECIFICATIONS HERE. * *

MEDICAL TREATMENT: The owner/agent authorizes emergency medical care to be provided by their own vet. In the event their veterinarian is unavailable the owner/agent authorizes the Company to have the dog(s) given emergency medical treatment by any licensed veterinarian of the Company’s choosing. The client will reimburse the Company for all charges related to this emergency care provided receipts are submitted to the owner. Upon receipt of such receipts, the owner/agent will pay all amounts noted on receipt(s) to the Company within fifteen days. *

RELEASE OF LIABILITY: I agree to be solely responsible for the payment of all medical bills for my pet and I agree to release Santa Monica Paws, its officers, directors, agents and employees of and from any and all responsibility for, or claims, damages, debts, arising out of or related to such medical care, including, but not limited to, transportation to/from the veterinarian clinic and choice of veterinarian or animal hospital. I agree NOT to hold Santa Monica Paws liable *(if I write a bad review on any social media platform defaming Santa Monica Paws for unsupervised actions) if I misuse any recommended tools for training that result in injury to my pup. I agree to release Santa Monica Paws, of and from any and all responsibility for or claims, damages, debts; arising out of or related to Santa Monica Paws NOT providing or obtaining medical care for my pet and I acknowledge that Santa Monica Paws is not required to give any medical aid without my consent. I agree to release Santa Monica Paws, of and from any and all responsibility for or claims, damages, debts; arising out of or related to Santa Monica Paws NOT providing or obtaining medical care for my pet and I acknowledge that Santa Monica Paws is not required to give any medical aid without my consent. *

LIABILITY POLICY: as the legal owner/agent of the above mentioned pet(s), having carefully read and fully understand this agreement, do hereby waive and release the Company and Theresa Chern, Vida So, & Brad Dean from any and all liability of any nature. This includes any injury, death, sickness or damage my pet may suffer during or after any training program. I also agree to indemnify and hold harmless the Company and Theresa Chern & Brad Dean from any and all claims due to damage the pet may cause to any family members of any third parties during or after training. If for any reason there become large gaps in pup attendance, a re-evaluation to determine temperament and sociability is required due to the disruption that comes with pups who miss critical socialization development when reintroduced to a socialized pack. *

BORDETELLA (Kennel Cough) DISCLAIMER: Although SMP Paws requires my pet to receive Bordetella (kennel cough) on a yearly basis, some vets recommend that Bordetella be given on a six-month basis. Even after receiving Bordetella, your pet may develop some strains of the virus. The vaccine does not cover all strains of the virus or guarantee that your pet will not acquire the virus. Even though, SMP Paws is a mobile business, it does have public areas in which more than one animal may use at a time, which include but are not limited to communal dog fountain, dog parks, city streets, swimming pools, beaches, public sidewalks, and public play time areas. SMP Paws assumes no financial responsibility and will not be held financially liable for any Veterinary Expenses incurred on your pet 's behalf while your pet is in the care of SMP Paws or immediately following your pet's training sessions with SMP Paws, this includes but is not limited to kennel cough, viruses, fleas, or accidents incurred while a resident at SMP Paws. *

CANCELLATION POLICY: If you have paid for your service ahead of time, and you cancel prior to service being rendered, partial refunds (50%) are given if the cancellation is made at least 4 days prior to the start of a reservation. This process takes net 30 days to process. We reserve the right to end the training evaluation if it is determined that we cannot help you (un-refundable). No refunds will be issued for cancellations made within the 3 day (72 hours) window, including same day cancellations. No refunds will be issued for same day cancellations. A credit will be given towards future services. Pop-Up Daycare/Bootcamp Enrichment Packages, Grooming, and all Private Training sessions can be terminated at any time, however, they are final sale and no refunds will be given once payment has been made, and at least one session has been granted. We reserve the right to cancel a reservation and to refuse any customer we deem unsuitable or that puts ourselves or our clients in jeopardy. 24 HOUR POLICY: In an effort to improve our dog training services, cat sitting, pet daycare & pet boarding and in an attempt to ensure timely care of all clients, the following cancellation policy will be implemented as of July 16th, 2017. All appointments made will be confirmed 1 day in advance to improve scheduling and quality of service. If you wish to cancel or re-schedule your appointment, please call us at least 24 -hours prior to your scheduled appointment. A same day cancellation fee of $100.00 will be applied to your ongoing bill if you fail to cancel or show up for any service appointment. Please attempt to show up on the day of your appointment in a timely manner, so we can provide improved service for you and other patrons. **Daycare days cannot be carried over or credited if not used within the 30-90 day requirement from receipt of payment. A re-evaluation will need to take place to determine liability and temperament of pup to be considered for re-entry into program-NO EXCEPTIONS. **Packages that lapse due to unforeseen circumstances are set to expire no more than 4 months after your first day is redeemed. Any remaining days will automatically be forfeited and Pet Parent (s) will be determined to be unable to help due to inconsistent communication and inability to follow through in a timely manner. *

Care information *

Provide your sitter with instructions for walking, feeding, and other care

DOG's DIET: list all allergies, brands of food, treats, and supplements: *

EMERGENCY CONTACT (if other than Pet Owner) *

Breed & Weight

Direct SMP Paws pet sitters to take care of the pet identified below on the following dates (Enter From Date):

Microchip & #

Spayed or Neutered

MEDICAL CONDITIONS: Please check all that apply and describe any medical or physical problems that are not present. Answer N/A under "Other" if not applicable.

Friendly with children

Yes
No
Unsure
It depends

TRAVEL PREFERENCES: Are you ok with our Expert Trainers traveling to your home to train with you?

Yes
No
Unsure
It depends

Potty Break schedule

Every hour
2 hours
4 hours
8 hours

Medication

Pill
Injection
Topical
None

Type of Medication

Veterinary Hospital/Clinic Address

Veterinarian Name

Anything else a sitter should know?

Feeding schedule

Once a day.
Twice a day
Three times a day
Other

Energy level

High
Moderate
Low
other

Friendly with dogs

Yes
No
Unsure
It depends

Friendly with cats

Yes
No
Unsure
It depends

Parent/Guardian Name *

First

Last

Parent/Guardian Email *

Parent/Guardian Phone *

Permission & Agreement *

I agree and give my permission

I give SMP PAWS permission to provide high quality’ Professional Cat & Dog Pet Sitting Services. For the purposes of the contract, the term “SMP Paws” refers to "the Company". The term “client” refers to the pet owner and/or homeowner who are engaging the Pet Sitting Services of SMP Paws Pet Concierge. The term “pet" (in both singular and plural forms) means any animal under the care of SMP Paws Pet Sitters. ***Termination of Boarding/Pet sitting: the owner of the dog(s) may have the animal withdrawn from boarding at any time. Once payment has been received, you have 24 hours to cancel to receive a full refund. prior to stay. Please note, all fees must be paid, and a binding Pet Sitting/Boarding Agreement has been signed; before stay can begin. All fees are non-refundable. It is the discretion of SMP Paws to grant refunds if they find suitable once 24 hour grace period has expired.

RELEASE/WAIVER *

I agree and give my permission

I give SMP PAWS permission to provide high quality’ As the client, I understand that potential harm could occur to my pet while in the care of SMP Paws pet sitters. I agree to release and hold harmless Santa Monica Paws Pet Sitters from all liability including its owner, dog handlers, or employees, should my pet become lost, injured, or should my home suffer any damage not due to any negligence on SMP Paws part. l, hereby grant permission to SMP Paws Pet Sitters to act on my behalf, and in my pet’s best interest, by obtaining veterinary care, should deem it necessary for the health and well being of my pet. I further agree to pay for / or reimburse the cost of any and all veterinary or reasonable necessary services whose costs SMP Paws Pet Sitters may incur. Further, l attest that my pets are up-to-date on all vaccinations and will provide proof of it via email to: pets@smppaws.com. l also, attest that my pet does not suffer from any life threatening or contagious condition that may be exacerbated by exposure to other pets, or expose other animals to undue risk while in SMP Paws Pet Sitter's care. Understanding the risks as stated above, I freely and voluntarily enter into this contract, including the release and waiver, with SMP Paws Pet Concierge. This contract is full and complete and I hereby agree to these terms.

According to the terms set forth herein, I (enter your name) *

ELECTRONIC SIGNATURE: Please sign here if you agree to above terms *

YOUR FEEDBACK: You've come this far! Thank you for filling out this form. Your honest feedback is so important to us. Let us know if there is anything you'd like us to do to help you resolve your dilemma with your pet. A Trainer will reach out to you by phone and/or email within 24 hours of this form being submitted. The phone/email appointment is your chance to coordinate a time for someone to come out and Evaluate your dog and provide you with an Overall Assessment and Behavioral Modification Treatment Plan, to set your dog up for success! Let us know if you have any questions, and feel free to contact any one of us by sending an email to: pets@smppaws.com or give any of us a ring at (424) 272 -1036 and one of us will speak with you personally.